Remote Support

Remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Although its main focus is the access to computers located anywhere in the world, the remote support applications also provide features like file transfer, desktop sharing, file synchronization, command line or guest accessibility.

How it Works

In Warranty?
- We will provide service free of charge as part of your warranty
Out-Of-Warranty
- Fee is €40. If issue cannot be fixed remotely, the fee will go towards a site support visit. Over 90% of issues can be resolved with a remote support login.
Click Here to access download links for software we use.

TeamViewer

In order for us to be able to provide you with remote support, you need to download and install the TeamViewer 12 by clicking here or on the TeamViewer image. Then you simply let us know the ID and Password provided by TeamViewer when it is time for us to login and we can get working on sorting your issue.